PICO 4 Enterprise (Enterprise Virtual Reality Headset) Refurbished
Metanexus XR – Redefining Virtual Reality
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PICO 4 Enterprise: the new Virtual Reality viewer for enterprises.
The next-generation viewer helps enterprise customers unlock their potential and drive growth in key business areas such as healthcare, education, training and productivity. Building on the convenience and performance offered by PICO 4, PICO 4 Enterprise brings next-generation capabilities to enterprises.
Pioneering performance technology
PICO 4 Enterprise is the first PICO viewer with accurate face, eye and hand tracking. Supported by two infrared cameras, the headset delivers a more immersive and interactive VR experience. In addition, PICO 4 Enterprise plans to support automatic and precise IPD adjustment, automatically adjusting to users' interpupillary measurements without the need for additional data entry or lengthy tutorials.
The viewfinder's four SLAM cameras, well positioned around its slim frame, allow for high precision and mapping of surrounding environments, while maintaining a sleek appearance. Beneath the front panel is a powerful 16 MP RGB camera, which brings to life a display with high color saturation, covering 85% of the NTSC color gamut and 100% of the RGB color gamut.
PICO 4 Enterprise is powered by the Qualcomm Snapdragon® XR2 platform that enables cutting-edge display and graphics processing. The headset has a 4K+ display, 105-degree field of view and 1,200 PPI combined with a 5,300 mAh battery that supports the latest industry standard Qualcomm Quick Charge QC 3.0 allows users to enjoy clear and uninterrupted travel to virtual worlds.
The PICO 4 Enterprise controllers feature a one-piece rotating arc column with infrared sensing sensors. With design and structural strength in mind, the controllers allow users to bring their hands close together with ease, while offering enhanced protection through spatial awareness and detection. The PICO 4 controllers also support 6DoF, allowing users to enjoy a greater degree of movement within the virtual environment, and a HyperSense broadband engine for more realistic haptic feedback.
A new level of comfort
Compact and lightweight, the PICO 4 Enterprise weighs only 300 g, plus strap and battery, and is packed with state-of-the-art technology. The impressive lightness is achieved by implementing smaller and lighter lenses in the Pancake optics, reducing the housing thickness to just 35.8 mm at its thinnest part.
The PICO 4 Enterprise comes with adjustable straps and uses a double PU foam mask, easy to clean on all sides and also quick to remove with magnetic clips. It is also hygienic as the waterproof PU face mask is removable, can be changed, disinfected and replaced. Meanwhile the anti-slip PU skin on the back of the headset brings even more comfort and control.
The eyewear is equipped with a large battery that offers up to three hours of use, and industry-leading fast charging, as well as TÜV Rheinland certification for low blue light
and a counterbalanced design that ensures comfort during prolonged use. The ergonomic design of the visor also supports the use of a glasses spacer included in the box, allowing users wearing glasses to fully immerse themselves in their VR worlds without compromising comfort or clarity.
Built for business
PICO Business Suite, integrated with PICO 4 Enterprise, provides access to an enterprise-level operations system directly, allowing PICO partners to manage their workflow securely and privately.Technical Specifications
| Dimensions | 255 (Min) / 310 (Max) mm (L) * 163mm (W) * 83.5mm (H) |
| Weight | 300g (without strap), total weight: 591g |
| Display | 2.56" ✕ 2 Fast-Switch LCD |
| Resolution | 2,160 ✕ 2,160 per eye |
| PPI | 1200 |
| Refresh rate | 72Hz / 90Hz |
| Field of View (FOV) and Lens | Pancake Lens, PMMA, anti-scratch film, hardness HB (105° FOV) |
| Interpupillary distance (IPH) | Auto-adjustable with 62~72mm range |
| Eye protection mode | TÜV Rheinland certified low blue light (software solution) |
| Processor | Platform: Qualcomm XR2, 8-core 64-bit, 2.84 GHz, 7nm process technology |
| Storage (RAM) | 8GB LPDDR5,6400MHz |
| Speaker | 360° surround 360° stereo speakers, supporting 3D spatial sound |
| Microphone | Dual microphone with up to 30dB noise reduction and 50dB echo cancellation |
| Cameras |
Monochrome fisheye (640 X 480@60Hz), FOV166°, FOV166°, FOV166°, FOV166°, FOV166°, FOV166°. RGB camera: MX 471 16M fixed focus, H130°/V115° Resolution: 16MP 4656*3496@30Hz,4MP 2328*1748@60Hz |
| Controls | 6DoF wideband haptic motion controllers |
| Motor | Wideband motor, 50~500Hz, can support up to 2.5G vibration |
| Ergonomic design | Rear battery design makes it more comfortable to wear |
| Battery |
Hull: 5300mAh, lasting about 2~2.5 hours in active use Controllers: Two AA batteries, lasting about 80 hours* in active use |
Box Contents
- 1x Virtual Reality Viewer
- 2x Controllers
- 1x Nose pad
- 2x Wrist lanyards
- 1x Instruction manual
Here you have all the information about the warranty and returns of products purchased in the Metanexus XR online store.
Commercial transactions made through this website are subject to the legislation in force in Spain, to the exclusion of any other national legislation and regardless of the buyer’s place of residence.
The Item is Not Working Properly
Please contact us by sending an email to metanexusxr@gmail.com including your order number, device serial number (if applicable), and a description of the issue. An agent will respond to your request within 24 business hours.
Warranty Period
In general, consumer goods are subject to the provisions of Royal Legislative Decree 1/2007, of November 16, consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws (LGDCU). The seller guarantees that the product conforms to the sales contract for a period of 2 months from delivery. For orders placed before 01/01/2022, the warranty period is two years.
For refurbished items, the warranty period is 2 months from delivery. Within this period, in case of non-conformity or defect, the consumer may request repair or replacement of the product. If repair or replacement is not possible, the consumer may request a price reduction or termination of the contract, in accordance with the LGDCU’s conditions. Unless proven otherwise, it is presumed that any lack of conformity arising within two years of delivery already existed at the time of delivery, except when this presumption is incompatible with the nature of the product or the defect. For refurbished items, this presumption period is one year.
Warranty Exclusions
Warranty does not cover failures or defects resulting from:
- Inappropriate or inadequate maintenance by the customer.
- Software, interfaces, or supplies of the customer or a third party.
- Unauthorized modifications.
- Improper use or operation outside of product specifications.
- Abuse, negligence, accident, loss, or damage during transport not attributable to the seller.
- Improper site preparation.
- Unauthorized maintenance or repair.
- Accidents, natural disasters, or any other cause beyond the seller’s control.
Reminder: To qualify for warranty coverage or a review of a component, accessory, or the complete product, the entire order must be returned — all items in the same condition as originally received from Metanexusxr.
If any component is missing or shows clear signs of misuse, we cannot accept the warranty or product review.
If these issues invalidate the warranty once the product arrives at our facilities, you will be responsible for both the collection of the product and the shipping costs.
Manufacturer’s Warranty
Without prejudice to the applicable legal framework, the terms and conditions of each product’s commercial warranty are determined by the manufacturer and will be delivered to the buyer in writing with the product. The manufacturer is responsible for ensuring adequate technical service and spare parts availability for a minimum of ten years from the date the product is discontinued.
Products purchased for integration into a production or commercial process (not subject to the LGDCU) will have a six-month warranty, in accordance with Articles 1484–1491 of the Spanish Civil Code, covering hidden defects.
How to Manage a Product Under Warranty or RMA
Within the warranty period, you must send an email to metanexusxr@gmail.com expressing your decision to proceed with the warranty claim. Include the order or invoice number, a description of the item(s), and the product serial number.
You will receive an authorization email confirming the warranty. An online diagnosis will be conducted to verify the issue and, where possible, provide an immediate solution.
If the problem persists after the online diagnosis, the item(s) will be collected for a more detailed review. The warranty excludes defects mentioned earlier.
Metanexus XR will not be responsible for reviewing or managing the warranty process if the product arrives with issues not covered by the manufacturer’s warranty. You will also be responsible for both the collection of the product and the shipping costs.
If the product arrives at Metanexus XR incomplete (missing components), you will be notified and required to send the missing components at your own expense.
If we do not receive confirmation of shipment for the missing components, we will not be able to process or accept the RMA, and the customer will have to retrieve the device from our warehouse, assuming all transportation costs.
If the process is successfully resolved, we will repair the device, replace it, or issue a refund using the same payment method as the original transaction, unless you choose a different one.
The Order Arrived with Damage or Defects from Shipping
Whenever you receive a shipment from an online order, you must check the full contents of the package in front of the courier staff. If you agree with the delivery, you may sign the delivery note or the device provided by the courier.
If the courier staff cannot wait for you to check the order, you must indicate this on the delivery note or electronic device before signing, for example, by writing “Not Reviewed” and informing the courier.
If you notice damage or defects in the order, you must notify us within 24 hours of delivery by emailingmetanexusxr@gmail.com.
Providing photographs of the order’s condition will help us file a claim with the courier company.