PICO 4 Ultra 256GB: All-in-One VR Headset with XR2 Gen 2 & 12GB RAM

PICO 4 Ultra: Reality, Amplified

Discover a revolutionary VR experience where the line between virtual and real blurs with the PICO 4 Ultra. Whether you're immersing yourself in epic game worlds, multitasking like a pro, or capturing spatial video memories, the PICO 4 Ultra delivers astonishing performance. Powered by the Qualcomm XR2 Gen 2 chipset and a massive 12GB of RAM, this headset provides an unparalleled level of fluidity and immersion. Plus, with NVIDIA GeForce NOW now available, cloud gaming reaches the next level.

Uncompromised Performance & Multitasking

The PICO 4 Ultra redefines what a standalone headset can do. Its powerful Qualcomm XR2 Gen 2 chipset provides superior processing and graphical performance, while 12GB of LPDDR5 RAM allows you to effortlessly switch between an unlimited number of open windows and apps. Learn something new, fight virtual enemies, browse the web, and chat with friends—all at the same time. You can even connect it to your PC to boost productivity with multiple virtual desktops, making multitasking easier than ever before with the PICO 4 Ultra.

Next-Generation Gaming & Mixed Reality

Transform your space with the PICO 4 Ultra. A universe of new mixed reality games fuses the real and virtual worlds, bringing stunning experiences to life. Access a multitude of Steam VR and 2D games with high-performance streaming and zero latency, or enjoy a growing library of VR apps right on your headset. Now, with NVIDIA GeForce NOW, you can stream top-tier PC games directly to your headset, expanding your gaming library infinitely.

Take mixed reality to the next level with the PICO 4 Ultra's dual 32MP cameras and an iToF depth sensor. The incredibly sharp and immersive virtual display merges the real and virtual worlds, while the iToF sensor performs fast and accurate room mapping, allowing you to interact with your physical surroundings during your virtual experiences. This seamless blend of realities transforms your experience and interaction with both worlds.

 

Advanced Full-Body Tracking & Spatial Video

Experience unparalleled immersion in gaming, fitness, sports, and more with the PICO 4 Ultra’s advanced tracking. Optional PICO motion sensors (sold separately) enable full-body tracking that captures every movement from head to toe, reflecting your gestures in real-time. This advanced 6DoF tracking makes your VR experience incredibly realistic, whether you’re dancing, working out, or socializing. The PICO motion sensors are easy to set up and offer over 25 hours of battery life, enhancing your VR experience with total immersion.

Relive precious memories, special occasions, and iconic moments with the PICO 4 Ultra’s spatial video. Dual 32MP cameras and 4K+ UHD displays enhance virtual viewing performance, delivering incredible clarity and depth. Capture your videos and view them on the headset, bringing you back to the moment with breathtaking realism.

 

Total Comfort for Long Sessions

Experience unparalleled comfort with the PICO 4 Ultra, designed for hours upon hours of immersive gaming and productivity. The balanced design allows for a perfect fit, reducing strain on your head and neck. Together with the included head straps, you'll enjoy a snug, balanced fit that will make your gaming or productivity sessions as comfortable as possible, ensuring you stay fully immersed in the action for hours.

PICO 4 Ultra Technical Specifications:

Feature	Specification
CPU	Qualcomm XR2 Gen 2
RAM	12GB LPDDR5
ROM	256GB, UFS 3.1
Wi-Fi	Wi-Fi 7
Bluetooth	5.3
OS	Android 14
SDK	PICO SDK
Display	2.56" x 2
Resolution	Total = 4320 x 2160, per eye = 2160 x 2160 at 1200 ppi
Refresh Rate	72 Hz / 90 Hz
FOV	105°
Lens Material	Pancake Lenses
Total Weight	580g
Front End Weight	304g
Rear End Weight	276g
Colour	Grey body + Black front cover

Box Contents:

• PICO 4 Ultra glasses
• 2 controls
• 2 wrist straps
• Spacer for glasses
• Face foam
• 2 AA 1.5V alkaline batteries
• USB-C to USB-C Cable
• Quick guide
• User Manual
• Safety and warranty guide

Here you have all the information about the warranty and returns of products purchased in the Metanexus XR online store.

Commercial transactions made through this website are subject to the legislation in force in Spain, to the exclusion of any other national legislation and regardless of the buyer’s place of residence.

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The Item is Not Working Properly

Please contact us by sending an email to contact@metanexusxr.com including your order number, device serial number (if applicable), and a description of the issue. An agent will respond to your request within 24 business hours.

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Warranty Period

In general, consumer goods are subject to the provisions of Royal Legislative Decree 1/2007, of November 16, consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws (LGDCU). The seller guarantees that the product conforms to the sales contract for a period of three years from delivery. For orders placed before 01/01/2022, the warranty period is two years.

For refurbished items, the warranty period is one year from delivery. Within this period, in case of non-conformity or defect, the consumer may request repair or replacement of the product. If repair or replacement is not possible, the consumer may request a price reduction or termination of the contract, in accordance with the LGDCU’s conditions. Unless proven otherwise, it is presumed that any lack of conformity arising within two years of delivery already existed at the time of delivery, except when this presumption is incompatible with the nature of the product or the defect. For refurbished items, this presumption period is one year.

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Warranty Exclusions

Warranty does not cover failures or defects resulting from:

• Inappropriate or inadequate maintenance by the customer.
• Software, interfaces, or supplies of the customer or a third party.
• Unauthorized modifications.
• Improper use or operation outside of product specifications.
• Abuse, negligence, accident, loss, or damage during transport not attributable to the seller.
• Improper site preparation.
• Unauthorized maintenance or repair.
• Accidents, natural disasters, or any other cause beyond the seller’s control.

Reminder: To qualify for warranty coverage or a review of a component, accessory, or the complete product, the entire order must be returned — all items in the same condition as originally received from Metanexusxr.

If any component is missing or shows clear signs of misuse, we cannot accept the warranty or product review.

If these issues invalidate the warranty once the product arrives at our facilities, you will be responsible for both the collection of the product and the shipping costs.

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Manufacturer’s Warranty

Without prejudice to the applicable legal framework, the terms and conditions of each product’s commercial warranty are determined by the manufacturer and will be delivered to the buyer in writing with the product. The manufacturer is responsible for ensuring adequate technical service and spare parts availability for a minimum of ten years from the date the product is discontinued.

Products purchased for integration into a production or commercial process (not subject to the LGDCU) will have a six-month warranty, in accordance with Articles 1484–1491 of the Spanish Civil Code, covering hidden defects.

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How to Manage a Product Under Warranty or RMA

Within the warranty period, you must send an email to contact@metanexusxr.com expressing your decision to proceed with the warranty claim. Include the order or invoice number, a description of the item(s), and the product serial number.

You will receive an authorization email confirming the warranty. An online diagnosis will be conducted to verify the issue and, where possible, provide an immediate solution.

If the problem persists after the online diagnosis, the item(s) will be collected for a more detailed review. The warranty excludes defects mentioned earlier.
Metanexus XR will not be responsible for reviewing or managing the warranty process if the product arrives with issues not covered by the manufacturer’s warranty. You will also be responsible for both the collection of the product and the shipping costs.

If the product arrives at Metanexus XR incomplete (missing components), you will be notified and required to send the missing components at your own expense.
If we do not receive confirmation of shipment for the missing components, we will not be able to process or accept the RMA, and the customer will have to retrieve the device from our warehouse, assuming all transportation costs.

If the process is successfully resolved, we will repair the device, replace it, or issue a refund using the same payment method as the original transaction, unless you choose a different one.

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The Order Arrived with Damage or Defects from Shipping

Whenever you receive a shipment from an online order, you must check the full contents of the package in front of the courier staff. If you agree with the delivery, you may sign the delivery note or the device provided by the courier.

If the courier staff cannot wait for you to check the order, you must indicate this on the delivery note or electronic device before signing, for example, by writing “Not Reviewed” and informing the courier.

If you notice damage or defects in the order, you must notify us within 24 hours of delivery by emailing contact@metanexusxr.com.

Providing photographs of the order’s condition will help us file a claim with the courier company.