PICO 4 Ultra Enterprise

🚀 PICO 4 Ultra Enterprise – High-Performance Mixed Reality for Professionals

Step into the future of enterprise XR with the PICO 4 Ultra Enterprise—a powerful, business-grade Mixed Reality headset designed for intensive professional use. Built on the Snapdragon XR2 Gen2 platform and equipped with Wi-Fi 7 compatibility, it delivers exceptional speed, clarity, and responsiveness. Whether you're training teams, running simulations, or visualizing complex data, this is your all-in-one solution for immersive productivity.

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🔧 Built for Performance, Designed for Work

• Snapdragon XR2 Gen2 Processor
  Experience next-level performance with 62% faster frame rendering and support for 8K x 8K video decoding—perfect for demanding VR/AR applications.

• 12GB RAM + 256GB Storage (UFS 3.1)
  Handle multitasking with ease. Run multiple 2D apps or desktop integrations with seamless speed and fluidity.

• Wi-Fi 7 Ready
  Enjoy ultra-low latency and blazing-fast connectivity, ideal for remote collaboration, cloud rendering, or real-time streaming.

• 1200 PPI 4K+ Display
  Crisp, detailed visuals with 2160 x 2160 per eye resolution, delivering an incredibly sharp and immersive viewing experience.

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✨ Immersive Mixed Reality Features

• HD See-Through Video
  Blend physical and digital worlds with precision—ideal for healthcare, education, design, and marketing.

• Hand Tracking & Gesture Control
  Interact naturally without controllers for basic functions or customized gestures for advanced operations.

• Automatic Safe Zone Setup
  Ensures a safe and seamless environment setup—no interruptions, no risks.

• PICO Motion Tracker Compatibility
  Enables full-body and object tracking for detailed simulations and training programs requiring millimeter-level precision.

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💼 Ergonomic & Business-Ready Design

• Lightweight Build (580g)
  Balanced and comfortable, even during long sessions—minimizes fatigue and maximizes productivity.

• Easy-to-Clean PU Face Pad
  Hygienic and removable, perfect for shared environments in offices, classrooms, and labs.

• 6DoF Controllers
  Redesigned for better grip, accurate tracking, and long-lasting comfort.

• 24/7 Enterprise Support
  Backed by reliable technical assistance and enterprise-grade security features, PICO is committed to your business success.

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📦 What’s in the Box

• PICO 4 Ultra Enterprise Headset

• 2 Ergonomic 6DoF Controllers

• AA Batteries

• Glasses Spacer

• Headphones

• Charging Cables

• User Manuals

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🏢 Why Choose PICO 4 Ultra Enterprise?

More than a mixed reality device, the PICO 4 Ultra Enterprise is a professional productivity powerhouse. It empowers businesses with immersive collaboration, real-time 3D visualization, and next-gen interaction capabilities—all in a secure and scalable platform. From high-stakes training simulations to enterprise-wide deployments, this headset is designed to redefine how teams work, learn, and grow.

Here you have all the information about the warranty and returns of products purchased in the Metanexus XR online store.

Commercial transactions made through this website are subject to the legislation in force in Spain, to the exclusion of any other national legislation and regardless of the buyer’s place of residence.

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The Item is Not Working Properly

Please contact us by sending an email to contact@metanexusxr.com including your order number, device serial number (if applicable), and a description of the issue. An agent will respond to your request within 24 business hours.

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Warranty Period

In general, consumer goods are subject to the provisions of Royal Legislative Decree 1/2007, of November 16, consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws (LGDCU). The seller guarantees that the product conforms to the sales contract for a period of three years from delivery. For orders placed before 01/01/2022, the warranty period is two years.

For refurbished items, the warranty period is one year from delivery. Within this period, in case of non-conformity or defect, the consumer may request repair or replacement of the product. If repair or replacement is not possible, the consumer may request a price reduction or termination of the contract, in accordance with the LGDCU’s conditions. Unless proven otherwise, it is presumed that any lack of conformity arising within two years of delivery already existed at the time of delivery, except when this presumption is incompatible with the nature of the product or the defect. For refurbished items, this presumption period is one year.

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Warranty Exclusions

Warranty does not cover failures or defects resulting from:

• Inappropriate or inadequate maintenance by the customer.
• Software, interfaces, or supplies of the customer or a third party.
• Unauthorized modifications.
• Improper use or operation outside of product specifications.
• Abuse, negligence, accident, loss, or damage during transport not attributable to the seller.
• Improper site preparation.
• Unauthorized maintenance or repair.
• Accidents, natural disasters, or any other cause beyond the seller’s control.

Reminder: To qualify for warranty coverage or a review of a component, accessory, or the complete product, the entire order must be returned — all items in the same condition as originally received from Metanexusxr.

If any component is missing or shows clear signs of misuse, we cannot accept the warranty or product review.

If these issues invalidate the warranty once the product arrives at our facilities, you will be responsible for both the collection of the product and the shipping costs.

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Manufacturer’s Warranty

Without prejudice to the applicable legal framework, the terms and conditions of each product’s commercial warranty are determined by the manufacturer and will be delivered to the buyer in writing with the product. The manufacturer is responsible for ensuring adequate technical service and spare parts availability for a minimum of ten years from the date the product is discontinued.

Products purchased for integration into a production or commercial process (not subject to the LGDCU) will have a six-month warranty, in accordance with Articles 1484–1491 of the Spanish Civil Code, covering hidden defects.

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How to Manage a Product Under Warranty or RMA

Within the warranty period, you must send an email to contact@metanexusxr.com expressing your decision to proceed with the warranty claim. Include the order or invoice number, a description of the item(s), and the product serial number.

You will receive an authorization email confirming the warranty. An online diagnosis will be conducted to verify the issue and, where possible, provide an immediate solution.

If the problem persists after the online diagnosis, the item(s) will be collected for a more detailed review. The warranty excludes defects mentioned earlier.
Metanexus XR will not be responsible for reviewing or managing the warranty process if the product arrives with issues not covered by the manufacturer’s warranty. You will also be responsible for both the collection of the product and the shipping costs.

If the product arrives at Metanexus XR incomplete (missing components), you will be notified and required to send the missing components at your own expense.
If we do not receive confirmation of shipment for the missing components, we will not be able to process or accept the RMA, and the customer will have to retrieve the device from our warehouse, assuming all transportation costs.

If the process is successfully resolved, we will repair the device, replace it, or issue a refund using the same payment method as the original transaction, unless you choose a different one.

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The Order Arrived with Damage or Defects from Shipping

Whenever you receive a shipment from an online order, you must check the full contents of the package in front of the courier staff. If you agree with the delivery, you may sign the delivery note or the device provided by the courier.

If the courier staff cannot wait for you to check the order, you must indicate this on the delivery note or electronic device before signing, for example, by writing “Not Reviewed” and informing the courier.

If you notice damage or defects in the order, you must notify us within 24 hours of delivery by emailing contact@metanexusxr.com.

Providing photographs of the order’s condition will help us file a claim with the courier company.